Shipping Policy

We ship all orders from Japan using Japan Post’s International Standard or Express Service, depending on the shipping option selected by the customer at checkout. Please note that Express Service is not available for all countries.

*Shipping Destinations*
We currently ship worldwide where no shipping restrictions apply under Japanese law.

*Processing Time*
All orders are carefully packed and typically dispatched within 3–5 business days. You will receive a shipping confirmation email with tracking information once your order has been sent.

*Tracking Information*

- Orders shipped via *Express Service* include full tracking and delivery confirmation.
- Orders shipped via *International Standard* include limited tracking that varies by destination country.

*Estimated Delivery Times*

- United States: 10–14 business days
- Europe / Canada / Australia: 10–21 business days
- Asia: 5–10 business days

Please note: Delivery times may vary depending on customs processing at port of entry and local postal services in your country.

*Packaging*
Each ceramic item is packed with care using protective materials to ensure it arrives safely.

*Customs & Import Taxes*
Buyers are responsible for any customs and import taxes (including applicable tariffs) that may apply. We are not responsible for delays due to customs.

*Shipping Updates*
We regularly review and update our shipping methods to ensure the best service for our customers. Any changes to our Shipping Policy will be reflected on this page.

For any shipping-related questions, feel free to contact us before placing your order.